Clerk: Good morning, Gullhaven Cycle Hire, Owen speaking. How can I help?
Nadia: Oh, hello. I'd like to book some bikes for a group, please. It's for a day out with some people from work.
Clerk: Of course. Let me just open a booking form. Can I take your name first?
Nadia: Yes, it's Nadia Ferriby.
Clerk: Could you spell the surname for me?
Nadia: Sure. It's F, E, double R, I, B, Y. People often write it with an A in the middle, or with E, B, Y at the end, but it's definitely I, B, Y.
Clerk: F, E, double R, I, B, Y. Got it. And how many bikes will you need?
Nadia: Well, when I first looked at your website there were going to be six of us, but one of my colleagues has just told me she's away that weekend. So it'll be five bikes.
Clerk: Five, lovely. Five's actually a useful number, but I'll come back to that. Which day were you thinking of?
Nadia: We were hoping for Saturday the fourteenth.
Clerk: Let me check. Ah, I'm sorry, Saturday the fourteenth is fully booked. There's a charity ride along the coast that day and they've taken nearly all our bikes. What about the following day, Sunday the fifteenth?
Nadia: Hmm. The other option would be the Saturday after, the twenty-first, but a few people are away then. I suppose Sunday would work. Let's go for Sunday the fifteenth.
Clerk: Sunday the fifteenth it is. Now, what kind of bikes would you like? We have mountain bikes, hybrids and electric bikes.
Nadia: Well, we're planning to do the coastal path to the lighthouse. Is that very hilly?
Clerk: There are one or two steep bits near the end, but it's mostly flat and the surface is good. You certainly don't need mountain bikes for it.
Nadia: What about electric ones? A couple of people in the group haven't cycled for years.
Clerk: They're very popular, but they're thirty-five pounds a day, and honestly, on that route most people manage fine on a hybrid.
Nadia: Then I think hybrids would be best. How much are they?
Clerk: Hybrids are normally twenty-two pounds a day. But this is why I said five was a useful number. For groups of five or more, the price drops to eighteen pounds per bike.
Nadia: Oh, that's good news. And does that include helmets?
Clerk: Yes, helmets are included, and so are locks. The only thing that costs extra is panniers, the bags that fit on the back of the bike. They're three pounds each for the day.
Nadia: I think we'll just bring rucksacks. What time do you open on a Sunday?
Clerk: We open at nine on Sundays.
Nadia: Could we collect the bikes at half past nine?
Clerk: You could, but on Sunday mornings our mechanic does his safety checks first, and with a group booking that can take a while. Quarter to ten would be safer.
Nadia: That's fine. Quarter to ten, then. Do we come to your shop on Mill Lane?
Clerk: No, the shop's quite small, so for groups we bring the bikes down to our kiosk at the harbour car park. If anyone's coming by train, the station's only a ten-minute walk from the harbour.
Nadia: Perfect. Is there a deposit?
Clerk: Yes, it's fifteen pounds per bike, so for five bikes that's seventy-five pounds altogether. If there had still been six of you, it would have been ninety. You get it all back when the bikes are returned.
Nadia: OK. Shall I pay that now?
Clerk: You can pay it on the day. I'll just need a contact number in case anything changes.
Nadia: Of course. It's oh seven seven oh nine, four three two, six one eight.
Clerk: Oh seven seven oh nine, four two three...
Nadia: No, sorry, four three two. Then six one eight.
Clerk: Four three two, six one eight. Thanks. I'll send you a confirmation by text this afternoon.
Nadia: Great. Thanks very much for your help.